Privacy Policy
Privacy Policy
This Privacy Policy describes how Lumebae Ltd ("Lumebae", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://www.lumebae.co.uk/ (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use our Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information from a variety of sources. The type of information we collect and use depends on how you interact with us.
Personal Information We Collect
Information You Provide Directly:
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Basic contact details (name, address, phone number, email address)
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Order and transaction information (billing and shipping details, payment confirmation)
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Account information (username, password, security questions)
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Shopping details (products viewed, added to cart or wishlist)
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Customer support communications
Information Collected Automatically:
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Usage Data (device information, browser type, IP address, interactions with the Site)
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Cookies and similar tracking technologies (to improve your experience and understand usage patterns)
Information from Third Parties:
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Partners such as Wix (who host our Site)
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Payment processors (to complete transactions)
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Advertising and marketing partners
How We Use Your Information
We use your information to:
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Fulfill your orders and manage your account
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Provide customer service and support
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Market and promote our products and services
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Detect and prevent fraud or security issues
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Maintain and improve our Services
Cookies
We use cookies to personalize and enhance your experience on our Site. For more about cookies related to Wix, please see https://support.wix.com/en/article/cookies-and-your-wix-site
You can control cookie settings through your browser settings, but disabling cookies may affect the functionality of the Site.
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How We Share Your Personal Information
We may share your information with:
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Service providers (e.g., payment processors, shipping partners, IT support)
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Business and marketing partners
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Affiliates within our corporate group
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Authorities when required to comply with legal obligations
We do not sell or rent your personal information.
User-Generated Content
If you post reviews or other content to public areas of the Services, please be aware that this information will be visible to others and we cannot control its use.
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Third-Party Websites
Our Site may link to external websites. We are not responsible for the privacy practices of other sites.
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Children's Privacy
Our Services are not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.
Security and Data Retention
We implement reasonable safeguards to protect your information. However, no system is completely secure. We retain your information as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce agreements.
Your Rights and Choices
Depending on your location, you may have the following rights:
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Access the personal information we hold about you
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Request deletion of your personal information
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Request correction of inaccurate information
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Request transfer of your personal information to a third party
You can exercise these rights by contacting us at the details below. We may verify your identity before fulfilling your request.
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Complaints
If you have concerns about our handling of your personal information, please contact us. You may also have the right to lodge a complaint with your local data protection authority.
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Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:
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Lumebae Ltd
Email: sales@lumebae.co.uk